Contact Us Top of Page
AceGolfTravelBags Store Hours:
9:00 AM - 6:00 PM (EST)
Monday - Friday
By E-mail:
info@acegolftravelbags.com
By Phone:
US Customers: 1-866-727-9555
By FAX:
US Customers: 1-202-518-2483
By Mail:
AceGolfTravelBags.com
Washington, DC 20001
Location Top of Page
Internet Transaction Security Top of Page
We at AceGolfTravelBags guarantee that making a purchase at AceGolfTravelBags.com is safe.
We collect personal information from you (such as your name, your address, your phone number, your credit card number) through our secure servers. Customers' credit card numbers are used only to capture transaction amount and not stored on our server.
We use an industry standard, advanced encryption technology – SSL (Secured Socket Layer) – to make online personal information indecipherable in the unlikely event when the information in transit is unlawfully intercepted or accessed.
The Federal Fair Credit Billing Act states that your credit card company cannot hold you liable for more than $50 in the event a fraudulent charge occurs on your account.
In the unlikely event of a fraudulent use of your credit card as a result of shopping at AceGolfTravelBags, you must notify your credit card company in accordance with its rules and procedures.
Privacy Policy Top of Page
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Uptown Golf Company website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-866-727-9555 or send us an email at info@acegolftravelbags.com.
Order Cancellations Top of Page
Cancellations must be received via phone at 1-866-727-9555. Cancellations received on special orders that are in production but not yet shipped from the manufacturer are subject to a 30% restocking fee. Custom orders shipped from the manufacturer prior to cancellation request cannot be cancelled and are Non-Refundable.
If an order is refused, by a customer, the cost of shipping to the customer and back to the shipping origination will be the responsibility of the customer.
Pricing Errors Top of Page
Although we continue to strive for our pricing on this site totally free of errors as much as possible, it is still possible that we can have some items incorrectly priced. For accuracy, prices are confirmed at the time of shipment. acegolftravelbags is not responsible for and does not honor pricing errors.
In the event an item was incorrectly priced, we will handle the situation as follows:
- If the actual price is lower than the posted price, we will charge the lower amount and ship the product(s) to you. Of course, the overpaid amount will be credited to your account.
- If the actual price is higher than the posted price, we will inform you of the pricing error that affect your order before your order is processed so you can decide whether to continue with the order.
Guarantee Top of Page
AceGolfTravelBags provides products of highest quality and value from reputable manufacturers and suppliers. We back this practice with an unconditional guarantee of all merchandise sold by acegolftravelbags for 30 days. In the unlikely event that you are not completely satisfied with your purchase, you may return it for an exchange or full refund of purchase price so long as it is unused and in its original packaging.
The following products may NOT be returned:
- Used or altered merchandise.
- Custom/special order items that are not regular stock items at original product manufacturers. For example, all left-handed Golf products are special order items for most of manufacturers.
- Personalized items.
- Demo items.
- Closeout items.
Defective Products: Any defective products may be returned within 30 days for a replacement or refund. Shipping costs will be paid by acegolftravelbags. Shipping of replacement items will be regular surface shipping.
Damaged Goods Top of Page
If the package looks damaged, inspect the package for damage before signing for the delivery.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call our Customer Service at 1-866-727-9555. If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and acegolftravelbags immediately.
Warranty Claims Top of Page
AceGolfTravelBags.com provides quality products from reputable manufacturers. All products, unless otherwise specified, include a manufacturer warranty against damage and defect. Some products due to sales or close-outs, may be sold as is. Warranty claims are subject to the policy or discretion of the original product manufacturer. Information regarding your warranty is included with the products. Please contact us with questions or click here to see manufacturers warranty.
Shipping Errors Top of Page
All claims for missing items must be made with the carrier within 10 days of the invoice date. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay.
Returns Process Top of Page
- Email info@acegolftravelbags.com to obtain Return Authorization Number.
- Pack the items to return in the original shipping carton(s) and with the original hang tags attached.
- Write the RA Number clearly on the outside of the box, along with your name and return address. If we receive a box without the RA number posted on the outside of the box, we will have to refuse receiving the delivery.
- Ship the returns to the address as instructed at the time when RA number is issued to you. This is because items drop shipped from original manufacturers may have to be sent to the manufacturer. Shipping charges must be prepaid. (Items shipped C.O.D. will not be accepted.). We recommend that you insure the item when shipping.
- Upon receiving of returns refunds will be promptly credited to your account -- typically within 1 - 3 business days -- based on the original method of payment for the purchase price of the merchandise and any taxes AceGolfTravelBags collected, excluding shipping costs [When exchanging items, actual shipping cost will be charged.].
Please note that non-fault and non-defective returns of all golf Travel Bags are subject to 25% restocking fee.
International Returns: The customer is responsible for any additional duty, taxes and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax and insurance for replacements.
Taxes & Duties Top of Page
All orders delivered within Washington, DC are subject to 6.00% sales tax.
Duties and taxes for orders shipping to destinations outside the U.S., if imposed on your order, are due at time of delivery (these charges are not calculated during checkout and are not collected by AceGolfTravelBags). Please consult your local customs office for more details about applicable duties and taxes.
Currency Top of Page
All orders placed with AceGolfTravelBags are in United States Dollars (USD). All refunds are made in USD and AceGolfTravelBags is not responsible for any discrepancy in local currency between the original purchase amount and refund amount resulted from fluctuation in currency
AceGolfTravelBags are always here to help, if you have any questions call our customer service department at 1-866-727-9555.
**Please note: you will NOT be responsible for return shipping fees if your items were damaged in shipment or if we sent you the wrong item(s). We will provide a label for you to ship back the item(s).
